info@anytrax.com | 1-800-359-4208

Our Services

  • What is Self Report?

    Self Report is an AnyTrax service that automates offender reporting for low and moderate risk offenders.  Using any telephone, the Self Report service conducts an automated interview with each offender and reports the results to their officer.   When offenders check-in, the Self Report service:

    • Asks tailored interview questions according to agency-defined protocols.
    • Records the offender’s explanation for each exception such as a home address change or contact with law enforcement and highlights each exception on the web-based AnyTrax Dashboard.

    Self Report helps your agency reduce or eliminate in-person visits for this group of offenders. With an easy-to-use check-in system and automatic reminder calls going to the offender during agency-defined grace periods, the Self Report service achieves over 95% check-in compliance without officer effort or intervention.

  • What is Curfew Monitor?

    The Curfew Monitor service is an effective and inexpensive alternative to equipment-based electronic monitoring.  Using the telephone and voiceprint biometrics, the Curfew Monitor service verifies offender compliance with curfew-house arrest conditions and notifies the office of any exceptions.  This service calls each offender randomly when they are required to be at home, based on their schedule for curfew or home detention, or it can call at regularly scheduled times.  For random or scheduled calls, the offender must respond within 3 minutes.

    • If an offender does not respond within 3 minutes, or if the line is busy, Curfew Monitor will call again.
    • If an offender checks in late, does not respond, calls from the wrong location, or if the line remains busy, an exception is reported and an alert is displayed on the web-based Anytrax Dashboard.
  • What is CellTrax?

    CellTrax is a flexible, unobtrusive, and inexpensive service to detect and report offender location.  CellTrax determines the location of an offender using their own cellphone, with voiceprint verified check-ins to confirm that the cellphone is with the offender.  CellTrax can be used independently or in combination with AnyTrax Self Report and Curfew Monitor.

     

  • What is Drug Test Notifier?

    Drug Test Notifier (DTN) is an AnyTrax service that allows manual or automatic scheduling for tests for individuals or groups and then notifies your offenders when they must report.  Using voiceprint biometrics, STN verifies receipt of the drug test notification.  DTN can be used as a stand-alone service or as an “add-on” with other AnyTrax services.

     

  • What is Court Date Reminder?

    Court Date Reminder (CDR) is an AnyTrax service that delivers court date information to your defendants, helping you improve court date appearance rates while reducing administrative effort.  CDR can be used as a stand-alone service for supervised or unsupervised (ROR) defendants or combined as an “add-on” to other AnyTrax services.

     

  • What are AnyTrax Payment Services?

    AnyTrax Payment Services (APS) collect all types of payments including fines, fees and restitution with one simple call.  Through the AnyTrax notification system, APS reminds offenders of their financial obligations and then provides convenient payment options to meet those obligations.

     

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    CellTrax

  • How does CellTrax compare with using a GPS bracelet device?

    AnyTrax customers use CellTrax as an alternative to GPS bracelets because it is both less expensive and easier to use.  They like that CellTrax provides around the clock, GPS accurate offender location information without the need for specialized equipment.

     

  • How does CellTrax verify that the phone is with the offender?

    CellTrax randomly calls the cellphone and uses an advanced voiceprint biometric to verify offender identity to ensure that they have the phone in their possession.

  • How Does CellTrax verify that the phone hasn’t been tampered with or disabled?

    CellTrax continuously monitors the condition of the phone to ensure that it is functioning properly and providing location data.  If the device in unable to provide data (powered off, dead battery, damaged, etc.), CellTrax detects and reports that condition.

     

  • What can CellTrax do that a bracelet cannot?

    AnyTrax is able to communicate with the offender using both text and phone messages, saving officer time and effort in.  This communication simplifies officer supervision efforts and fosters better compliance.  For example, when an offender approaches an exclusion zone, CellTrax can deliver a text message warning to avoid the incursion.

    CellTrax may also be used to enhance offender communications by providing notification of appointments, treatment sessions, court dates, or drug screens.  In addition, CellTrax cases can easily be moved into other AnyTrax programs (e.g. Curfew Monitor and Self Report) as their circumstances dictate.

     

    Finally, CellTrax is better for offender rehabilitation.  Many companies will not hire an offender with a bracelet, but using the cell phone provides a less conspicuous method for monitoring offender compliance.

     

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    Voiceprints

  • What is a “voiceprint”?

    Analogous to a fingerprint, a “voiceprint” is a unique model for each offender that AnyTrax creates from samples of the offender’s voice during enrollment.  A “voiceprint” measures characteristics of a person’s voice that are determined by the shape of their vocal cavity, so these characteristics are difficult to impersonate and are not typically affected by illness other than severe laryngitis.

     

  • How accurate are AnyTrax Advanced Voiceprints?

    Voiceprint verification is trusted by government and commercial organizations, including banks, military, intelligence and law enforcement agencies.  We configure AnyTrax for “high security”, requiring offender check-0ins to meet high confidence thresholds that minimize the risk of a “false accept” of an imposter, with accuracy over 99%..

     

  • How are AnyTrax Advanced Voiceprints more accurate than other telephone reporting services that offer voiceprint verification?

    AnyTrax Voiceprint Exception Resolution Service (VERS) is our application of proprietary tools and methods to proactively analyze voiceprint verification exceptions.  Our unique approach maximizes sensitivity for reliable detection of imposters, eliminating wated officer time for “false alerts”, and automatically tuning voiceprints to enhance accuracy.

  • Can AnyTrax Advanced Voiceprints accurately identify offenders when they are sick?

    Yes.  AnyTrax is not typically affected by illness or than severe laryngitis.

  • How does AnyTrax capture the offender’s voiceprint?

    During a brief enrollment call, AnyTrax records the offender’s voice as they repeat a series of phrases as instructed by the system.

  • Does AnyTrax require enrollment of the offender’s voiceprint on the same telephone that they will use to check-in?

    No.  AnyTrax incorporates technology that compensates for the voice transmission characteristics of different types of telephone devices, lines and circuits.

  • How does AnyTrax detect and prevent imposters or the use of voice recordings?

    AnyTrax incorporates multiple security features and countermeasures, including passphrases, offender-specific prompts, and thousands of random numbers, words and phrases.

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    Paying for AnyTrax

  • How is AnyTrax priced?

    AnyTrax is priced at a low per offender per call, per day or per month.  In addition, agencies can use AnyTrax at no cost through our Offender Pay Programs.

  • How can my agency use AnyTrax at no cost?

    Offenders can pay fees directly to AnyTrax by credit card or debit card by phone or by cash or money order at over 58,000 agent locations in the U.S. and Canada.

  • Can offenders pay fees directly to AnyTrax?

    Yes.  For more information, visit the AnyTrax Payment Services page.  For information about making a payment, visit our Contact Us page.

  • Are there any additional fees for offender non-compliance, missed check-ins or alerts?

    No.

  • What about offenders who cannot afford to pay AnyTrax fees?

    Contact us about generating funds to pay fees for eligible offenders.

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    General

  • How does AnyTrax confirm that an offender received a message?

    AnyTrax message protocols are tailored to your agency specifications to define whether delivery of each type of message must be confirmed by voiceprint, assuring delivery directly to the offender, or by touchtone response, assuring delivery to a person.  You can also have AnyTrax deliver messages with no confirmation.

     

  • What languages does AnyTrax support?

    Language independent verification support most languages, with prompts currently implemented in English, Spanish and 15 other languages.

  • Does AnyTrax require offenders to have a wired home telephone?

    No, AnyTrax supports any wired, cell or Internet telephone service offered by telephone service providers in the U.S. and Canada.  Agencies may require some offenders to use particular types of telephones, services or providers depending on applicable supervision conditions.  For offender who cannot afford a telephone, visit www.fcc.gov/lifeline and click the Quick Link for “Lifeline Consumer Guide: Affordable Telephone Service for Income-Eligible Consumers”.

     

  • What specialized equipment is required?

    None.  There are no devices attached to the offender or installed in their home.  Officers only need a computer with Internet access and the ability to hear recordings.

     

  • Do offenders incur any long distance telephone charges?

    No.  Offenders call AnyTrax via a toll-free number.

  • Can AnyTrax share information with my agency’s case management system (CMS)?

    Yes.  The AnyTrax Data Exchange (ADX) is a web service interface that allows your CMS to access offender information in AnyTrax, including all details of each contact and associated officer case notes.

  • Does AnyTrax require offender case files to be loaded from an existing case management system (CMS)?

    No. AnyTrax allows loading of offender data from your CMS, but this is not required.  Officers can create offender case files in AnyTrax at any time via the Internet.

  • How long does it take to enroll an offender in AnyTrax?

    About 2 to 3 minutes.

  • Does AnyTrax required any special hardware or software on agency computers?

    No.  Agency personnel access AnyTrax using a standard web browser, such as Microsoft Internet Explorer or Google Chrome.

  • Does AnyTrax require features or devices to be removed from the offender’s telephone line?

    No.  AnyTrax allows Call Waiting, Caller ID, Voice Mail, answering machines, and even Caller ID Blocking and Call Forwarding, subject to your agency policy and the circumstances of each case.

  • Does AnyTrax require features or devices to be added to the offender’s telephone line?

    No.  Offenders only need to be able to place toll-free calls and receive normal telephone calls.

  • What kinds of programs are currently using AnyTrax?

    Pretrial, probation/community corrections, parole, detention furlough, alternatives to detention, diversion and specialty court programs for adults and juveniles.

  • What jurisdictions are currently using AnyTrax?

    Over 650 state and local agencies in more than 47 states.  Contact us for information about agencies that are using AnyTrax in or near your jurisdiction.

  • Is AnyTrax available through resellers or service providers?

    Yes, including for-profit and not-for-profit organizations.  Please contact us for information about AnyTrax resellers or service providers in your area.